Glenn E Thomas CJD Steps Up

I just want to go ahead and give Big Props to Glenn E Thomas Chrysler Jeep Dodge. They made the mistake on E-bay auctioning their 2009 Dodge Challenger SRT8 for the mere amount of $21,900. Alex noticed the change in reserve when Glenn E Thomas was trying to lower there buy-it-now price and jumped on a great deal. Obviously the dealer didn't want to take that large of a hit on the car and originally said that they didn't make the error and that it was a glitch with E-bay, but it appears they changed their tune.

Alex updated his post on Challengertalk.com with a picture of the keys to his new Challenger and this to say,

First of all, "Thank You" to everyone for cheering me on and helping me move
forward in a positive way. A lot of message boards picked up this thread
and have to thank everyone for passing the word around too. There you have
it. Visual of the keys in my possession of the SRT8 deal that Glenn E.
Thomas Dodge honored for $29.1K plus tax and license fees of course.

Both parties had plenty to talk about that day but in the end of it all, things worked out for everyone. So there is praise to be made to both sides, especially the
dealer who did honor the auction. Would encourage everyone to send them
praise and not attack anyone in that establishment as this was not the point of
the thread.

Glenn E Thomas stepped up and made the right decision to honor the auction. I bashed them when this story came out originally but they proved me wrong and I'll be the first to say my bad. Dealers like Glenn E. Thomas are a great example of integrity and customer service. I know it wasn't an immediate choice to sell the car, but taking a loss like that on a vehicle like a SRT8 Challenger is a little hard to do in a split second.

For the record, they not only honored the winning bid amount, they sold him a 2010 Dodge Challenger SRT8 instead of the 2009. Glenn E Thomas not only seems like a good place to do business but a good place to work for anyone in the automotive industry.

Dealer Ebay Blunder. Again.

So this story comes out about Glenn E Thomas Chrysler Jeep Dodge making a mistake in an Ebay listing on a 2009 Dodge Challenger SRT8. To make a long story short, the dealer apparently was changing the price of the vehicle and erased the reserve price on it. A savvy buyer realized the listing changed and won the vehicle for $29,100, or about $13,000 less than the value of the car. Obviously this cause concern with Glenn E Thomas and they have chosen not to honor the auction. Instead Glenn E Thomas says that there was a glitch in the listing ad that they never changed or removed the reserve price, and that they only lowered the buy-it-now to the reserve amount. The bad thing about this coming out is that a similar thing occurred not too long ago with a Hyundai Dealer on Ebay.

Thanks to all the dealers that need to read "Ebay for Dummies", which they can pick up for about $10 from Amazon.com, we're all going to look like dishonest car dealers who can't use the Internet.

I can understand the money situation for Glenn E Thomas. Who wants to take that big of a loss on a vehicle, but if you made the mistake just step up and do the deal. You may be receiving some positive press out in the world of the Internet instead of all the negative stories out there right now. You can just write the $12 to 13,000 your losing as going to your advertising budget. I'm sure it's only a fraction of what you actually spend.

John Davis, the GM at Glenn E Thomas, released a statement saying, "Glenn E Thomas is looking for a happy medium and willing to take a reasonable loss" followed by "Our philosophy is to make our customers happy." I would suggest you take your loss and start making your customers happy. I hate to break it to you but there was probably human error involved in the listing mistake. Ebay is a large enough company that they have really smart people making sure that there site doesn't make mistakes like erasing some one's reserve price.